Integrations
Connect and manage third-party tools.
48 articles
- NinjaOne CapabilitiesWhat the AI agent can do with NinjaOne connected.
- TimeZest Integration SetupHow to connect TimeZest to Junto for AI-powered customer scheduling.
- AFI.ai Integration SetupHow to connect AFI.ai to Junto for cloud backup monitoring and management.
- CloudAlly Integration SetupHow to connect CloudAlly to Junto for cloud backup monitoring and management.
- Processor: Triage NoteAutomatically generate an AI-powered triage summary for every new ticket.
- Processor: AI Resolution SummaryAutomatically generate a resolution note when tickets are resolved or closed.
- Processor: Priority ClassifierAutomatically assign ticket priority using AI analysis of content, sentiment, and business impact.
- Processor: Resolution ComparisonCompare the AI agent's proposed resolution against what the technician actually did.
- Processor: Ticket Activity AnalyzerClassify ticket activities and compute communication quality metrics on resolved tickets.
- Processor: Advisor Recommendation NotificationsNotify ticket owners via Slack or Teams when the AI recommends new documentation or automation.
- AdvisorJunto's AI-powered recommendations engine for knowledge, automation, and revenue opportunities.
- Service CatalogAn AI-powered catalog of your services built automatically from resolved ticket data.
- Ticket HealthAutomated monitoring of in-progress tickets to catch operational blind spots.
- Action RequestsApprove or dismiss AI-proposed resolution plans and runbook executions from Slack, Teams, or the web app.
- Email MailboxForward client emails to a shared mailbox and let Junto automatically create tickets, opportunities, or activities.
- Time Entry NudgesWeekly reminders that help technicians catch gaps in their ConnectWise time entries.
- IntelligenceMonitor recurring patterns and alerts across your ticket data with Junto's Intelligence page.
- Efficiency DashboardTrack technician productivity and ticket resolution metrics with Junto's Efficiency Dashboard.
- Weekly Summary ReportsReceive automated email reports with key metrics, signal trends, and resolution stats.
- Runbook SchedulingSet up recurring schedules to run runbooks automatically on a weekly or monthly cadence.
- Notification ChannelsRoute alerts, updates, and other notifications to Slack or Teams channels.
- Runbook Template GalleryBrowse Junto's library of ready-to-use runbook templates for security, compliance, onboarding, maintenance, and more.
- General AssistantUse Junto's AI assistant for ad-hoc questions, reports, and cross-company analysis.
- Roles & PermissionsUnderstand the five user roles in Junto and what each one can access.
- Setting Up the Pax8 Integration
- Setting Up the ConnectWise PSA Integration
- Setting Up the NinjaRMM Integration
- Setting Up the ITGlue Integration
- Setting Up the Sophos Central Integration
- Setting Up the ConnectWise Pod
- Setting Up Microsoft 365How to connect Microsoft 365 to Junto for user, group, mail, SharePoint, Teams, and device management.
- Exchange Online Delegation SetupHow to enable Exchange Online delegation management (Full Access, Send As, Send on Behalf) for Microsoft 365 tenants.
- Slack Integration SetupChat with the Junto AI agent directly from Slack.
- Microsoft Teams Integration SetupChat with the Junto AI agent directly from Microsoft Teams.
- Hudu Integration SetupHow to connect Hudu to Junto for documentation-powered AI triage and IT asset management.
- Auvik Integration SetupHow to connect Auvik to Junto for network monitoring and device visibility.
- usecure Integration SetupHow to connect usecure to Junto for security awareness training, phishing simulations, and breach monitoring.
- CIPP Integration SetupHow to connect CIPP to Junto for comprehensive Microsoft 365 tenant management.
- UniFi Integration SetupHow to connect UniFi to Junto for network device visibility and topology tracing.
- Cisco Meraki Integration SetupHow to connect Cisco Meraki to Junto for network device visibility, client monitoring, and alert tracking.
- Addigy Integration SetupHow to connect Addigy to Junto for Apple device management, remote control, and compliance monitoring.
- PIA Integration SetupHow to connect PIA to Junto for triggering and monitoring RPA automations.
- SentinelOne Integration SetupHow to connect SentinelOne to Junto for endpoint detection and response.
- Google Workspace Integration SetupHow to connect Google Workspace to Junto for user, group, license, and device management across your customer domains.
- ConnectWise RMM Integration SetupHow to connect ConnectWise RMM to Junto for device monitoring, performance metrics, and remote automation.
- Nilear MTX Pod SetupEmbed Junto's AI directly inside Nilear MTX service tickets.
- NinjaOne IntegrationThis guide covers NinjaOne integration capabilities and setup instructions.
- Configure Connectwise PSA SyncConnect Junto with your Connectwise PSA and start supercharging your tickets.