Overview
The NinjaRMM integration connects your NinjaOne RMM platform to Junto, enabling your AI agent to monitor endpoints, query device information, and run remediation scripts across your managed devices.
What you can do once connected
View device details — hardware specs, OS, online status, and network info
Query installed software, disk health, and storage across all devices
Monitor antivirus status and detected threats organization-wide
View active alerts and device health summaries
Run remediation scripts on managed devices (with approval)
Search for logged-in users across your endpoints
Prerequisites
A NinjaRMM (NinjaOne) account with API access
Admin or Owner role in your Junto organization
An OAuth application configured in NinjaRMM
Creating your NinjaRMM OAuth application
Log in to your NinjaRMM account
Navigate to Administration > Apps > API
Click "Add" to create a new OAuth application
Set the application name (e.g., "Junto AI")
For the Redirect URI, you'll copy this from Junto in the next step
Set the scopes to include monitoring, management, and control
Save and copy your Client ID and Client Secret
Step 1: Add your NinjaRMM configuration
In Junto, navigate to Settings → Integrations → NinjaRMM
Click "Add Configuration"
You'll see a form with the following fields:
OAuth Redirect URL (read-only) — copy this URL and paste it into your NinjaRMM OAuth application settings
Client ID — paste your NinjaRMM OAuth Client ID
Client Secret — paste your NinjaRMM OAuth Client Secret (encrypted on save)
Region — select the region matching your NinjaRMM instance:
United States — app.ninjarmm.com
Europe — eu.ninjarmm.com
Oceania — oc.ninjarmm.com
Click "Create"
Step 2: Map your companies
Company mapping links your Junto companies to NinjaRMM organizations, so the agent knows which devices belong to which client.
Click "Configure Company Mapping" on the configuration card
A dialog opens showing your Junto companies alongside a dropdown of NinjaRMM organizations
Auto-mapping (recommended)
Click "Run Auto-Map" to let Junto match companies by name:
Exact matches are applied immediately
Fuzzy matches (80%+ similarity) are shown as suggestions for your review
Manual mapping
Select the correct NinjaRMM organization from the dropdown for each Junto company, then click "Save Mappings".
Step 3: Sync devices
Click "Sync Devices" on the configuration card
Junto pulls device information from NinjaRMM for all mapped organizations
Devices are now available for the AI agent to query
Running scripts (optional setup)
Running remediation scripts on devices requires an additional per-user authorization step:
When the agent needs to run a script, it will request your approval
You'll see an authorization button in the approval dialog
Click to open a popup where you personally authorize with NinjaRMM
Once authorized, the script executes with your NinjaRMM credentials
This extra step ensures scripts always run under a specific user's authority, not just the integration's service account. Script execution is a high-risk action and always requires explicit approval.
Using the integration
Once connected and mapped, your AI agent can query NinjaRMM during triage. For example:
"What's the disk health on John's laptop?"
"List all devices with outdated antivirus for Acme Corp"
"What software is installed on DESKTOP-ABC123?"
"Are there any active alerts across our endpoints?"
"Run the ClearTempFiles script on the user's workstation"
Troubleshooting
Issue | Solution |
Connection fails after setup | Verify Client ID, Client Secret, and region are correct |
Redirect URL mismatch error | Copy the exact OAuth Redirect URL from Junto into your NinjaRMM app settings |
Organizations not appearing | Check that your NinjaRMM OAuth app has the correct scopes enabled |
Auto-map finds no matches | Company names may differ — use manual mapping instead |
Script execution shows "No user token" | You need to complete the per-user OAuth authorization when prompted |
Token expired badge showing | Tokens auto-refresh on the next API call — try the action again |