Enjoy a revamped summarize processor that now generates concise, skimmable summaries enriched with company details, timestamps, and communication messages, all formatted for easy reading.

Access enhanced processor data displays across signal views, providing insight into sentiment, categories, and issue types directly at your fingertips.

Introducing a new catchall ticket processor that autonomously evaluates incoming tickets, helping to efficiently route legitimate requests and filter out spam.

Discover ITGlue integration capabilities with comprehensive document management tools and password search features for easy access to secure information.

New tools for merging and bundling tickets allow for efficient management of related issues, complete with clear approvals and warnings.

...and 9 more updates

Scheduled Runbooks: You can now schedule runbook executions to recur weekly or monthly, targeting specific companies or all clients, enhancing your automation capabilities.

Manual Runbook Execution: A new "Run Now" option allows you to execute runbooks immediately for a selected company, complete with real-time streaming of execution events.

Runbook Audience Types: Runbooks can now specify their intended audience (agentic, hybrid, human), helping you tailor automation to specific workflows.

Automation Potential Processor: A new AI-powered tool evaluates the automatable aspects of support tickets and suggests unconnected integrations that could improve automation efficiency.

CatchAll Processor KPI Chart: A new daily KPI chart on the catchall audit page provides insights into ticket volume and processor actions over specified time periods.

...and 6 more updates

You can now easily linkify URLs, emails, and phone numbers in triage chat messages, improving the usability of communication in the platform.

Enhanced runbook execution capabilities provide you with detailed tracking and error handling, making it easier to manage and monitor workflows.

Introducing the JuntoAI Assistant, a general-purpose AI agent that allows for free-form conversations and generates downloadable documents, enhancing your ability to retrieve and create important information quickly.

The new ConnectWise RMM integration allows you to manage device tools and automation tools directly within Junto, streamlining your workflows.

The user interface for triage notes now includes collapsible sections, allowing you to manage longer notes efficiently without cluttering your view.

...and 5 more updates

You can now filter boards in the resolution processor, allowing organizations to specify which boards trigger resolution processing.

A historical ticket backfill system has been introduced for syncing historical ConnectWise tickets into the signal pipeline, enhancing data consistency and insight.

Enhanced Slack communication with a new channel-gateway service connects your AI agent to both Slack and Microsoft Teams, allowing for richer interactions.

The admin user mapping UI has been added, enabling easier mapping of Slack workspace members to Junto users.

Improved the general agent mode to ensure smoother handling of Sophos and NinjaOne queries by explicitly passing the company UUID.

...and 6 more updates

Efficiency Dashboard: Access a new /efficiency page that provides insights into operational metrics such as tickets per tech, average time per ticket, and technician output with forecasting features for better planning.

Auvik Network Monitoring Integration: Monitor your network live with Auvik, including detailed insights on devices and interfaces, plus a new getDeviceUplink tool for tracing connectivity.

Hudu Documentation Integration: Sync articles and procedures into the knowledge base and utilize 36 agent tools for effective management of Hudu resources directly from signal triage.

Multiple CIPP Tenant Mappings: Now, multiple Junto companies can share a single CIPP tenant, improving flexibility in managing your tenant connections.

Weekly Summary Settings UI: Easily manage reporting preferences with a new interface that allows you to enable or disable summaries, designate email recipients, and set reporting periods.

...and 10 more updates

You can now look up and create end-users in NinjaOne, including filtering by email and mapping contacts to end-users during runbooks.

UniFi network management integration is now available, allowing you to manage inventory, client connectivity, and uplink tracing seamlessly.

A new runbook template system lets you browse and create runbooks from pre-built templates, enhancing your efficiency in routine tasks.

ConnectWise offers new sales tools including listing activity types and creating opportunity activities, now gated for billing-admin users only.

Financial reports are now securely filtered for non-billing-admin users, preventing unauthorized access to sensitive information.

...and 13 more updates

Runbook Publishing: You can now publish runbooks directly from conversations using the new runbook.publish tool, streamlining your workflow with an easy search-first approach to updating existing runbooks.

Public Artifact Downloads: Easily share generated artifacts with clients and colleagues with a new public download link feature directly from Teams and Slack.

Expanded Runbook Templates: Access 37 new agentic runbook templates for better coverage of security, compliance, and maintenance workflows.

Search Enhancements: Find similar or related issues quickly using the new junto.searchTicketSummaries and junto.searchResolutions agent tools that search across AI summaries and resolution notes.

Timeline View: Visualize daily summaries of tickets and activities with a new timeline view feature, enhancing your ability to monitor progress and activity trends.

...and 7 more updates

Introduced an Action Request system that allows processors and agents to propose compound actions as interactive notifications, which can now be approved or dismissed through the web app or directly in Slack/Teams.

You can now download Word, Excel, and PowerPoint documents generated from the agent, making it easier to share content in commonly used formats.

A new Ticket Health Monitor scans in-progress tickets nightly to identify and surface quality insights, helping you manage ticket resolutions effectively.

Added support for email authentication to verify incoming emails, preventing spoofing and ensuring safer workflows.

The triage processor can now estimate ticket resolution times based on similar resolved tickets, providing more accurate time budgeting for your tasks.

...and 7 more updates