Enjoy a revamped summarize processor that now generates concise, skimmable summaries enriched with company details, timestamps, and communication messages, all formatted for easy reading.

Access enhanced processor data displays across signal views, providing insight into sentiment, categories, and issue types directly at your fingertips.

Introducing a new catchall ticket processor that autonomously evaluates incoming tickets, helping to efficiently route legitimate requests and filter out spam.

Discover ITGlue integration capabilities with comprehensive document management tools and password search features for easy access to secure information.

New tools for merging and bundling tickets allow for efficient management of related issues, complete with clear approvals and warnings.

...and 9 more updates

Scheduled Runbooks: You can now schedule runbook executions to recur weekly or monthly, targeting specific companies or all clients, enhancing your automation capabilities.

Manual Runbook Execution: A new "Run Now" option allows you to execute runbooks immediately for a selected company, complete with real-time streaming of execution events.

Runbook Audience Types: Runbooks can now specify their intended audience (agentic, hybrid, human), helping you tailor automation to specific workflows.

Automation Potential Processor: A new AI-powered tool evaluates the automatable aspects of support tickets and suggests unconnected integrations that could improve automation efficiency.

CatchAll Processor KPI Chart: A new daily KPI chart on the catchall audit page provides insights into ticket volume and processor actions over specified time periods.

...and 6 more updates

You can now easily linkify URLs, emails, and phone numbers in triage chat messages, improving the usability of communication in the platform.

Enhanced runbook execution capabilities provide you with detailed tracking and error handling, making it easier to manage and monitor workflows.

Introducing the JuntoAI Assistant, a general-purpose AI agent that allows for free-form conversations and generates downloadable documents, enhancing your ability to retrieve and create important information quickly.

The new ConnectWise RMM integration allows you to manage device tools and automation tools directly within Junto, streamlining your workflows.

The user interface for triage notes now includes collapsible sections, allowing you to manage longer notes efficiently without cluttering your view.

...and 5 more updates