What it does
Uses the AI agent to evaluate tickets arriving in your catchall/generic inbox and automatically route them to the correct company or close them as noise (spam, phishing, automated alerts).
When it runs
Triggered when a new signal is created in a company configured as a catchall.
Decisions the agent can make
Decision | What happens |
Reassign | Moves the ticket to the correct company in ConnectWise |
Close | Closes the ticket as noise (spam, phishing, automated alert) with an explanation |
Skip | Leaves the ticket for human review when the agent isn't confident |
Configuration
Setting | Default | Description |
Confidence threshold | 95% | Minimum confidence to auto-execute (high by design for safety) |
Catchall company IDs | None | Which Junto companies are catchall inboxes |
Auto-close enabled | On | Allow automatic closing of noise tickets |
Auto-reassign enabled | On | Allow automatic reassignment to correct company |
Closed status name | "Closed" | ConnectWise status to use when closing |
Use cases
Handle tickets arriving in a generic catchall inbox
Auto-close spam and phishing without manual review
Route misrouted tickets to the correct company
Reduce noise in your support queue
Performance tracking
A dedicated KPI dashboard tracks catchall processor performance — tickets received, processed, closed, reassigned, and flagged for human review — so you can monitor accuracy and adjust the confidence threshold.
Enabled by default: No — requires configuration of catchall company IDs before enabling.