Enjoy a revamped summarize processor that now generates concise, skimmable summaries enriched with company details, timestamps, and communication messages, all formatted for easy reading.

Access enhanced processor data displays across signal views, providing insight into sentiment, categories, and issue types directly at your fingertips.

Introducing a new catchall ticket processor that autonomously evaluates incoming tickets, helping to efficiently route legitimate requests and filter out spam.

Discover ITGlue integration capabilities with comprehensive document management tools and password search features for easy access to secure information.

New tools for merging and bundling tickets allow for efficient management of related issues, complete with clear approvals and warnings.

A powerful new cw.searchTickets tool is now available to help you quickly find related tickets during triage.

Signal processor time limits have been increased, allowing for better handling of long-running tasks without interruptions.

Improvements to error handling for async tasks ensure that cancelled runs are properly marked as failed, preventing them from lingering in a running state.

We've refined various event processing components to ensure event failures are handled gracefully, preventing data loss in critical situations.

Microsoft 365 Graph API tools have been updated with new functionalities and added security measures for safer operations.

Fixed an issue causing crashes during ConnectWise webhook processing, ensuring smoother operations for ticket updates.

Resolved a problem with the "Authorize in New Tab" button in embedded OAuth mode, enhancing user experience during authorization.

Added better handling for 404 errors when syncing ticket notes, ensuring processing continues smoothly even if some notes are missing.

Addressed conflicts in event processing to prevent lost events due to unhandled errors, improving overall message reliability.