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The ticket health evaluator now uses an enhanced evaluation engine for improved analysis of ticket health, helping you make better-informed decisions.

The HaloPSA integration has expanded significantly, adding a wide range of new tools that improve ticket management, project tracking, and customer interactions.

The default reason effort for ticket evaluations has been adjusted to enhance performance, resulting in fewer timeouts during analysis.

User interface transitions have been polished to improve the overall experience, including better adherence to reduced-motion preferences.

Alerts generated by the Ninja integration now work correctly, enhancing real-time monitoring of alerts without unnecessary errors.

Fixed issues where expected conditions were erroneously reported as errors, streamlining logging and ensuring that you only see relevant alerts.

Resolved dashboard issues where numeric status IDs displayed instead of descriptive status names, providing clarity in ticket management.

Addressed connection issues that would previously cause failures in tool operations, ensuring more reliable interactions with external systems.

Corrected a problem where database transactions were improperly held during agent evaluations, reducing idle time and improving performance.

Fixed various integration-related errors that prevented successful execution of tasks and tool calls, enhancing overall tool reliability and performance.