What it does
Automatically updates the ticket description as new messages and notes arrive, synthesizing all available information into a current, factual description that reflects the latest status.
When it runs
Triggered when a signal is updated (new notes, messages, or status changes).
Output
Updated description — a current, comprehensive ticket description
Changes incorporated — list of new information that was added
Configuration
Setting | Default | Description |
Max length | 2000 characters | Maximum description length |
Use cases
Keep ticket descriptions current without manual edits
Eliminate the need to read all notes to understand current status
Maintain clean, searchable descriptions
Enabled by default: No — enable this if you want descriptions to auto-update as tickets progress.