You can now receive real-time alerts for high and critical ticket-health findings via dedicated Slack and Teams notification channels, enhancing your ability to manage urgent issues promptly.

The company mapping UI has been introduced, allowing for both manual selection and an "Auto-Map (exact name matches)" feature, streamlining the mapping process for endpoints.

ConnectWise RMM integration now includes a new QA region for testing, expanding options for partners working in development environments.

New tools for ConnectWise sales activities have been added, enabling you to manage follow-up activities more effectively, including marking activities as complete.

The past-ticket search tools now come with a new lookback_days parameter, allowing you to limit searches to more recent ticket history, thus enhancing data relevance.

Multiple enhancements have been made to accurately resolve company statuses by name, making updates more intuitive and reducing errors associated with numeric IDs.

The agent now emits honest terminal events when abort recovery fails, providing clearer feedback on issues during agent runs.

Fixed a bug where stale approvals were left in an unresolvable state, ensuring a smoother approval process for runs that timed out or failed unexpectedly.

Resolved an issue where archived ITGlue documents were being mistakenly ingested into knowledge bases, improving the relevance of information available to agents.

Corrected a problem that resulted in empty approval cards, ensuring that key information is retained and communicated effectively in the agent interface.