Experience improved chat capabilities with the new Explore Chat mode, featuring an advanced UI, model selection, and session history support.

You can now utilize dedicated search tools in IT Glue for configurations and flexible assets right within the chat, streamlining your workflows without leaving the platform.

Runbook execution plans are now displayed in user-friendly markdown format, enhancing readability during approval processes.

Runbook recommendations only include published runbooks, ensuring technicians deal with actionable and relevant content.

Agent tokens now have a default lifespan increased to 24 hours, reducing the likelihood of session expirations during long-running tasks.

Fixed an issue where expired runbook cards on Slack/Teams are now replaced with an "Expired" banner, making it clear to users why actions are no longer possible.

Addressed the approval button behavior, which now provides instant feedback during interactions, removing the confusion caused by delayed responses.

Resolved issues with contacting contacts in ConnectWise by including essential communication items, ensuring all pertinent information is available to technicians.

Mitigated the risk of idle runs in the agent runtime, which will now properly restart sessions that previously ended without completion alerts.

Improved handling of credential errors, ensuring that users are promptly notified of issues instead of facing frustration due to unresponsive actions.