Introduced an Action Request system that allows processors and agents to propose compound actions as interactive notifications, which can now be approved or dismissed through the web app or directly in Slack/Teams.

You can now download Word, Excel, and PowerPoint documents generated from the agent, making it easier to share content in commonly used formats.

A new Ticket Health Monitor scans in-progress tickets nightly to identify and surface quality insights, helping you manage ticket resolutions effectively.

Added support for email authentication to verify incoming emails, preventing spoofing and ensuring safer workflows.

The triage processor can now estimate ticket resolution times based on similar resolved tickets, providing more accurate time budgeting for your tasks.

The service catalog now features a tile on the Advisor dashboard, allowing a quicker overview and easy access to service details with filtration options.

Microsoft Teams notifications can now be sent from the bot identity, enhancing the clarity of messages delivered through Teams.

Enhanced the general agent session time limit to 24 hours, allowing for uninterrupted sessions during long conversations.

Resolved an issue where emails polling would result in 401 errors by ensuring fresh tokens are utilized for authentication.

Fixed a problem with mapping multiple UniFi sites to a single company, which allows MSPs with multi-site clients to manage connections more efficiently.

Improved timestamp displays on signal timestamps, providing clearer date context for messages, whether old or recent.

Addressed an issue that caused miscommunication due to failed notify tools in runbook executor mode, ensuring notifications are sent correctly.