What it does
Evaluates how automatable a ticket is based on your connected integrations and tools. Provides a score from 0–100 indicating how much the AI agent can help, along with specific actions the agent can take.
When it runs
Triggered when a new signal is created.
Output
Score (0–100) — automation potential based on connected tools:
High (76–100) — agent can investigate and remediate
Medium (51–75) — agent can gather significant diagnostics
Medium-Low (26–50) — agent can do basic information gathering
Low (0–25) — physical issue or no connected tools
Matched integrations — which connected tools are relevant
Suggested capabilities — specific actions the agent can take now
Limiting factors — what prevents a higher score
Recommended integrations — unconnected tools that would help
Potential score — estimated score if recommendations are connected
Use cases
Decide which tickets to send to the AI agent
Identify integration gaps — see what tools would increase automation
ROI analysis for new integration investments
Enabled by default: Yes